FAQs

Here is a list of the most commonly asked questions and their corresponding answers.
If you still have further questions feel free to contact us.

1. Does my alarm work if there is a black out?
Yes it will work. It has a backup battery inside the control panel enclosure.

2. Do I need to reset anything after a black out?
No you don’t need to reset anything.

3. Do I need to install a new phone line for the system to operate?
No your existing phone line is fine. We may need to install a broadband filter if it is on the same line and will discuss this with you prior to installation.

4. Does the alarm go through to the Police or somewhere else?
The alarm goes through to the Security Alarm Monitoring Service. This is an ASIAL accredited Grade 1 central station. Someone at the Monitoring Service will make contact with your nominated responsible person.

5. Should I give everyone in the family their own code?
We recommend that each person has a unique code. That way, a code can be selected that is meaningful to them which will increase the likelihood that they will remember it.

6. Will the cat set the sensors off?
He currently comes & goes through a small cat-door at night. If the alarm is set and the cat enters it will set off the alarm. This can be overcome by installing what is called a “Pet alley detector”. This allows the pet to move around on the floor without setting off the alarm.

7. Will bugs, moths or mice set the sensors off?
Yes if they get close enough to the detector. Correct location of the detector will almost entirely eliminate this problem.

8. Is there a charge for ‘false alarms’?
No there are no charges from us or the control room for false alarms.

9. A staff member has left. Should I delete their passcode?
Yes their code should be deleted as soon as they leave.

10. I want to reset the password. I am following the manual but it doesn’t seem to be working. What should I do?
We usually suggest that code changes are performed from our office via remote software. We can then keep up to date records in case someone forgets their code. There is a small fee for this service.

11. Will the system require regular maintenance?
Yes. The system should have an annual preventative maintenance check as per the Aust Standards (AS2201 parts 1-5). You will be contacted by one of our technicians for annual maintenance.

12. I have forgotten the code we set. What should we do?
Call our office where we can re-issue your code.

13. How big is the key pad?
Keypads vary in size from approx 70mm x 125mm to 180mm x 130mm depending on the system used.

14. Will you need access to the roof to install the system?
Yes we will need access to the roof to run the cables.

15. Do fake cameras reduce the likelihood of being broken into?
No. Generally fake cameras are not good replicas of the real thing.

16. Will my home insurance be reduced if I have an alarm installed?
It is best to contact your insurance company and discuss with them.

17. I accidentally set off the alarm but quickly put my code in. I expected a call from you but didn’t get one. Why not?
In homes we program in a “cancel communicator” which is a message sent to the control room saying a valid user code has been entered.

18. Do you install secure safes?
No, you would need to see a locksmith.

19. Does a security system draw attention to the fact I have valuables in the house?
No, it helps to protect your valuables from being stolen.

20. Do you install security gates?
Yes we can arrange for this to be done.

21. Are the alarm systems easy to use?
Will it be easy for me to train the staff? Yes they are very simple. Full user training is provided at the time of installation.

22. What is a monitored alarm?
A monitored alarm reports to the control room. All events such as arming, disarming, alarms, low battery and power fails report to the control room. This means in the event of an alarm the people on your contact list will be notified.

23. What are multiple alarms?
Multiple alarms have more than one detector going into alarm.

24. How much is the monitoring?
Monitoring for businesses starts from $1.00 per day.

25. How do we change codes and update the after-hours contacts?
Please send an email request to office@countrywidesecurity.com.au

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